STEP 1: Check the track and trace you received from us and from DPD via e-mail. If this doesn't make you any wiser, proceed to step 2. 👇
STEP 2: Contact the G-team via the contact form.
STEP 3: We will check with DPD to find out what's going on and will keep you informed as soon as possible.
You can expect a reply from us within 24 hours - and hopefully in the days thereafter it will become clear what's wrong with your lovely GIMBER. Hopefully nothing too bad, that would be a shame. 🤞
Articles in this section
- What should I do if my parcel is marked 'delivered' but I have not received anything?
- What should I do if my package arrives damaged?
- I still haven't received my parcel, what now?
- What should I do if my delivery is wrong?
- What should I do if my delivery is incomplete?
- When will my package be delivered?