We are truly sorry to hear that your GIMBER has gone moldy… what a shame! 😥
First of all, please check this short checklist:
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Did you store the bottle in the fridge after opening? Great!
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Did you keep the opened bottle in the fridge for a maximum of 2 months? Great!
👉 If you answered YES to both questions, please contact us via the contact form.
It is important to include the following information so that we can start our investigation:
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a photo of the issue,
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as well as the THT and LOT number (the small black letters on the bottle).
This will allow us to launch an investigation with our quality team and understand exactly what happened.