Oh no, that's annoying! Be sure to follow this step-by-step plan to find out what's wrong.
Step 1: Did you enter the right code? Be sure to double check the email you received from us with the code in it.
Step 2: Is the code still valid? At the bottom of the email you received from us you can always see how long the code is valid.
Step 3: Did you add the right product to your shopping basket? Sometimes a discount code only applies to one specific product (e.g. a bottle of 200ml).
Step 4: Have you checked the three steps above and are you confused? Please contact the G-team via the contact form and we will be happy to help you.